Return, Refund & Exchange Policy

Hardware

Only unused and unopened items may be returned to iPhoneShopUSA.com. Use is defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt. Absolutely no returns will be accepted after 10 days of the original receipt date. All non-defective products returned to The IPhone Doctor for refund are subject to a 25% restocking fee (NO EXCEPTIONS). You must contact The IPhone Doctor   via email for a return authorization before shipment. All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting The IPhone Doctor for authorization, will be sent back at the owner’s expense. Shipping cost is a non-refundable item.

PLEASE NOTE: A Return Authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.

Software

Unlike physical goods, electronically distributed software can be easily duplicated. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the software for a refund or credit. Should you experience a problem with any purchased software, The IPhone Doctor offers support services to assist with any technical issues. There are no refunds on installation services or any software that has been installed, downloaded, or emailed to you.

Return Freight Cost and Insurance

Freight and insurance costs associated with returns, for any reason, are strictly the responsibility of the sender. We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. All returns must be insured. We cannot offer everyday low prices and absorb the full cost of handling return shipments.

Price Protection

Our website is updated frequently to ensure that you'll view the latest products and pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. However, we do guarantee all of our prices to be the lowest retail on the market. In which case, a partial refund will be processed upon contacting The Iphone Doctor.

Non-Returnable Items

Some items on our web page have a no return, exchange or credit policy. This is listed in the item description.

Discount Coupons

Cannot be applied after an order has been placed. Not Valid with any other Specials, Discounts.

Terms & Conditions

By completing your order with us you agree to the terms listed under any policy that applies, located on our website.

Warranty/Damage Policy

The IPhone Doctor (“Seller”) does not control the use of the parts/products it sells; therefore, there are no express warranties other than as stated for any particular part/prouduct. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner in which the parts it sells are used after their sale, Seller is not responsible for any consequential or incidental damages. Where the products Seller is distributing have guarantees extended by the manufacturer, the customer must address any related warranty issues with the manufacturer directly. Seller provides a 30 day limited exchange warranty on all parts/products it sells. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller’s sole discretion and only applies to exchanges for the same part/product.

If an item or part is damaged during shipping from Seller to customer please do not open it. Please contact Seller immediately. Seller’s liability for its shipments to customer, whether the shipment is a product purchased or an item sent in by customer for repair, should an item or part it ships be lost or damaged, is limited to either the replacement of the part or item, or the cost of replacement of the part or item shipped. Seller may insure each part or item it ships, but shall not be liable to customer for any damages beyond either a replacement part or item, or the cost of a replacement part or item, in Seller’s sole discretion. Seller is not responsible for parts lost or damaged during shipment from customer to Seller. Customer is solely responsible for obtaining insurance for all returns to Seller.

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The IPhone Doctor is an independent company and is not supported or endorsed in any way by Apple, inc.

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